Concierge Supervisor Four Seasons Hotel

What You Will Do
Supervise daily operations of the Concierge desk, ensuring accurate information, efficient service, and guest satisfaction.
Assist the Chief Concierge in training, mentoring, and motivating a high-performing team.
Act as a key point of contact for guests, handling inquiries, reservations, transportation, special requests, and local recommendations.
Curate personalized itineraries and guest experiences that reflect the resort s luxury positioning and the uniqueness of the Red Sea.
Ensure consistent communication and collaboration with Front Desk, Guest Experience, Residences, and F&B teams.
Oversee delivery of time-sensitive and VIP services including restaurant bookings, excursions, spa appointments, and special occasions.
Handle guest feedback and resolve concerns promptly and professionally.
Support pre-opening initiatives including team recruitment, training, and the development of local partnerships and experiences.

What You Bring
Experience in a Concierge or Guest Relations leadership role at a luxury hotel or resort.
Strong knowledge of luxury service standards, local attractions, and destination experiences.
Pre-opening experience is a plus.
Excellent organizational and problem-solving skills.
Flexibility, professionalism, and genuine passion for guest engagement.
Fluency in English is essential; Arabic is a strong asset.
Local candidates for this role.

Knowledge and Skills
Bachelor s degree, preferably in Hospitality Management or related field.
Minimum of 2 years experience in a 5-star hotel or resort concierge team.
Familiarity with concierge systems and platforms.
Ability to remain calm under pressure and multitask in a dynamic environment.
Excellent communication skills, both verbal and written, in Arabic and English.
Fluent in English and Arabic, with strong reading, writing, and oral proficiency.