Concierge Supervisor voco

YOUR DAY-TO-DAY:

• Supervise and support the concierge team, ensuring high standards of guest service are consistently met.
• Train new concierge staff and provide ongoing coaching and performance feedback.
• Act as the primary point of contact for VIP guests and handle complex or escalated guest requests.
• Maintain current knowledge of local attractions, restaurants, transportation options, and cultural events.
• Coordinate guest services such as transportation, dining reservations, event tickets, and special requests.
• Monitor daily operations and staffing levels at the concierge desk to ensure smooth workflow.
• Collaborate with front office, housekeeping, food & beverage, and other departments to fulfill guest needs.
• Track guest preferences and feedback to improve service offerings and personalize guest experiences.
• Ensure all concierge activities and guest interactions comply with hotel policies and brand standards.
• Prepare reports on guest services, requests, and staff performance as required.

WHAT WE NEED FROM YOU:

• Previous experience as a hotel concierge or guest services agent, with at least 1 2 years in a supervisory role preferred.
• Strong leadership, interpersonal, and organizational skills.
• Exceptional problem-solving abilities and a guest-first mindset.
• Knowledge of local attractions, transportation, and entertainment options.
• Excellent verbal and written communication skills.
• Proficient in hotel management software and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life including a full uniform, impressive room discounts, and some of the best training in the business.