Conseiller Client (F/H) Assistance Technique / Upsell Concentrix Corporation

Job Description

Join a team that transforms every call into an opportunity!

Your mission as a Technical Customer Advisor

• Responding to customer requests with precision: Handle incoming calls, answer questions and resolve technical issues while ensuring rigorous follow-up.

• Solving technical problems effectively: Analyze customer needs, identify appropriate solutions and support them in resolving their difficulties.

• Mobilizing your technical skills: Understand and resolve complex situations, while mastering the tools and technologies at your disposal.

• Also ensuring to offer solutions or products adapted to the needs of customers, in a logic of improving their experience.

What we offer you

At Concentrix, we value our talents. Here are the benefits we offer:

• An attractive remuneration with bonuses:

  • Language bonus dedicated to our multilingual Game-Changers

  • Regularity bonus from the 12th month and performance bonuses

  • Special bonus A d El Adha

• Appreciable social benefits:

  • Advantageous health insurance

  • Supplementary retirement after one year

  • Flexible hours with the possibility of teleworking after the integration period

  • Free access to the gym

  • Transport provided to get you to work safely

• Continuous training to develop your skills and acquire new knowledge adapted to the position.

• A dynamic work environment:

  • Themed events and gifts throughout the year to strengthen team spirit

The profile of our Game-Changers

We are looking for talents who:

• Are fluent in French and English, both orally and in writing

• Have excellent communication skills: clear, pedagogical, patient and able to explain technical solutions simply

• Demonstrate strong technical skills: good understanding of digital tools, computer and technical systems, as well as a curiosity that allows them to quickly learn new technologies.

• Adopt a structured and proactive approach: organized, autonomous and able to manage priorities, even under pressure

Our recruitment process

Online tests (1h)

Telephone exchange

Face-to-face interview

Ready to take up the challenge?

Join the Concentrix adventure, where innovation and excellence meet!

Location: MAR Agadir - Avenue Hassan II

Language Requirements: English (Required), French (Required)

Time Type:Full time

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