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Experience
2 - 4 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you'll be doing
- Collect and analyze data related to customer service metrics, such as response times, call handling times, and service quality.
- Provide insights and recommendations to enhance customer care operations based on data analysis.
- Work closely with the Customer Care supervisors to highlight performance gaps and trends.
- Weekly report to the customer care manager, highlighting performance per team, brand, country.
- Generate and maintain reports on KPIs and performance metrics across all channels, markets and brands.
- Individual performance report showcasing performance per consultant.
What you ll need to succeed
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in workforce management and data analysis, preferably in a customer service or contact center environment.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management software and data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented and results-driven.
Company Industry
- Retail
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Consultant - Customer Care
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