Consultant Salesforce (Support & TMA)

Septeo TN

Employer Active

Posted on 30 Mar

Experience

2 - 7 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will contribute to the support and quality of developments in a multi-business unit Salesforce environment (Sales Cloud, Service Cloud, CPQ, ERP integrations/business tools). You will work in collaboration with Product Owners and developers, with daily exchanges with teams in France.

Your daily life:

  • Provide Salesforce support: manage and prioritize tickets (incidents, enhancements, improvement requests), resolve level 1 and 2 incidents and escalate to development teams if necessary.

  • Analyze business needs and write clear functional specifications for technical teams.

  • Participate in the testing phases: preparation of test plans, execution of functional tests and coordination of user acceptance testing (UAT).

  • Monitor the resolution of anomalies and contribute to non-regression testing before production deployment.

  • Providing daily support to users, sharing Salesforce best practices, and contributing to internal documentation.

Desired Candidate Profile

What interests us about you

  • You have 2-5 years of professional experience, including at least 2 years on the Salesforce ecosystem (administration, functional support or TMA).
  • You have proven experience in application support and ticket management (Jira or equivalent tool).
  • You have mastered the fundamentals of Salesforce: managing objects and fields, validation rules, creating simple flows.
  • You are able to analyze anomalies, identify their origin and write clear and structured functional specifications.
  • A basic knowledge of integrations (APIs, data flows) as well as interactions with ERPs or other business tools would be a plus.
  • Known for your rigor, your sense of service and your ability to prioritize, you also have a good level of communication in French.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Consultant Salesforce (Support & TMA)

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Septeo TN

Septeo, a leading software publisher in Europe, is a rapidly growing and transforming group. In just 10 years, we have become one of Europe's tech leaders, a benchmark in software publishing. This evolution is the result of a collective effort. It is the culmination of the work of determined, bold, and committed teams. Teams that work hand in hand, with simplicity, friendliness, and trust.

Driven by shared values, at Septeo we are together, we do together and we transform together.

And the results speak for themselves: today, we are the 8th largest software publisher in France according to the Truffle 100 ranking and 9th in the FW500. Our ambition doesn't stop there. We want to become a key player in Europe. We want Septeo to be on everyone's lips.

We are already present, behind every moment of life, thanks to the software we develop, made available to millions of women and men: a real estate purchase, a wedding, starting a business, a trip... It's quite a responsibility, ultimately. It's ours. And perhaps soon it will be yours.

Ready to be part of the adventure?

Read More

https://jobs.smartrecruiters.com/Septeo/744000114566738-consultant-salesforce-support-tma-

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