Consumer Protection Officer
Al Fuad Exchange
Employer Active
Posted 2 hrs ago
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Experience
2 - 3 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
2 to 3 years
Qualification Level
Graduate
Job Function
Customer Service / Telecalling
Skillset
Customer Service and good communication skills.
Preferred Jobseekers
Locally available candidates only apply for this job
Company Name Al Fuad Exchange
Location Dubai Head Office.
Immediate joiners will be preferred.
Requirements:
2 to 3 Years of experience, preferably in the exchange house sector
Graduate in Finance or in a relevant field
Command on Microsoft Office
Excellent Communication / Interpersonal Skills
Responsibilities:
Customer Complaints Management Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.
Call Records Maintenance Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.
Reporting & Surveys Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.
Policy & Process Improvement Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.
Interdepartmental Collaboration Work closely with other departments to address customer issues and improve overall service delivery.
Team Supervision & Development Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.
Daily Operations Oversight Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.
Training for New Hires Conduct onboarding and training programs for new team members to ensure alignment with company standards.
Case Escalation Management Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.
Training Material Development Create and maintain comprehensive training materials for ongoing staff development.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Lawyers
- Legal Advisors
Keywords
- Consumer Protection Officer
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Al Fuad Exchange