Contact Center Agent

Fakeeh Care Group

Employer Active

Posted 16 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose
To support Fakeeh University Hospital (FUH) mission and vision statement.
Will provide telephonic scheduling for patients calling with one of the many services FUH provides.
Coordinates booking of appointments to optimize clinic function.
Supports the successful achievements of Operations strategic goals.
Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.
Excellent English verbal/written communication skills.
Exposure to / experience with customer service principles
Knowledge of Arabic desirable.
Computer literacy
Medical Terminology / or exposure to medical environment
Previous Contact Centre experience/appointment management
Exposure to / experience with CQI / JCI principles
Competancies
Quality oriented
Abilitty to manage stress
Taking Responsibility
Teamwork
Adaptability
Customer Service
Understanding the Job
Is a cultural fit in the organization

Company Industry

Department / Functional Area

Keywords

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Fakeeh Care Group

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care drawn from the renowned Fakeeh Care group based in Saudi Arabia.

https://careers.fuh.care/job/Dubai-Contact-Center-Agent-Duba/856046323/

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