Contact Center Jobs in Riyadh

• 5 - 7 Years
• Riyadh - Saudi Arabia

The role involves designing and implementing digital contact center solutions, leading transformation projects, and managing stakeholders to enhance customer experience.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Supervise contact center operations, lead and train agents, handle escalated complaints, analyze performance data, and ensure customer satisfaction.

• 5 - 12 Years
• Riyadh - Saudi Arabia

About the role: The Network and Voice Specialist will be responsible for managing, supporting and optimizing our Genesys Cloud platform and ensuring reliable contact center oper...

• 2 - 4 Years
• Riyadh - Saudi Arabia

Create engaging instructional content for onboarding and skills training, utilizing design tools and collaborating with trainers to meet business needs.

• 1 - 6 Years
• Riyadh - Saudi Arabia

Handle customer inquiries, conduct sales calls, recommend plans, achieve targets, and document interactions while ensuring customer satisfaction and loyalty.

• 3 - 5 Years
• Riyadh - Saudi Arabia

Implement quality system tools, maintain standards for customer experience, and collaborate with teams to enhance service operations and drive change.