Contact Center Jobs

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Deliver exceptional customer service, resolve complaints, cross-sell products, participate in outbound campaigns, and maintain customer relationship management.

• 1 - 4 Years
• Ras Al Khaimah - United Arab Emirates (UAE)

Perform sales activities for banking products, maintain customer relationships, achieve targets, and provide exceptional customer service in a dynamic environment.

• 5 - 7 Years
• Riyadh - Saudi Arabia

Design and implement modern contact center solutions with strong technical skills, business acumen, and experience in transformation projects and stakeholder management.

• 5 - 7 Years
• Sharjah - United Arab Emirates

Oversee contact centre operations, supervise teams, ensure service delivery, monitor performance, and enhance customer satisfaction through effective management and analysis.

• 1 - 3 Years
• United Arab Emirates - United Arab Emirates

Responsible for verifying cash product applications, ensuring compliance, resolving issues, and collaborating with teams to optimize processes in banking operations.

• 5 - 6 Years
• Abu Dhabi - United Arab Emirates

Manage contact centre operations, supervise teams, enhance customer service, monitor financial performance, and implement policies for continuous improvement.

• 1 - 4 Years
• Dubai - United Arab Emirates

The Quality Analyst evaluates customer interactions, provides feedback, and ensures compliance with standards while possessing strong bilingual communication skills.

• 1 - 2 Years
• Dubai - United Arab Emirates

Lead and motivate a team of contact center advisors, ensuring exceptional customer service, performance management, and client relationship management.

• 1 - 4 Years
• Abu Dhabi - United Arab Emirates

Lead and motivate a contact center team, manage operations, ensure customer satisfaction, and develop staff while maintaining performance metrics.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates

The role involves responding to Helpdesk requests, managing daily operations, and ensuring high-quality customer service in Arabic and English.

• 2 - 4 Years
• Dubai - United Arab Emirates

Responsible for delivering client-focused training, utilizing effective presentation skills, and supporting agent transition while maintaining product knowledge and communication.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates

Responsible for delivering training, monitoring agent progress, utilizing effective presentation skills, and supporting curriculum development for bilingual English and Arabic s...

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 3 - 6 Years
• Dubai - United Arab Emirates

Responsible for coaching team leaders, managing client service agreements, maximizing revenue, and providing leadership in a bilingual environment.

• 0 - 3 Years
• Giza - Egypt

Handle inbound customer calls and social media interactions professionally, ensuring satisfaction while applying sales techniques and maintaining accurate records.

• 5 - 7 Years
• Riyadh - Saudi Arabia

Manage outsourced vendor operations, monitor customer service KPIs, and improve inbound operations while requiring strong leadership and analytical skills.

• 3 - 5 Years
• Cairo - Egypt

Responsible for monitoring customer service quality, evaluating agent performance, and recommending process improvements in a contact center environment.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Manage contact centre operations, supervise teams, enhance customer service, monitor financial performance, and ensure adherence to policies and procedures.

• 1 - 4 Years
• Sharjah - United Arab Emirates

Provide superior customer service, handle inquiries and complaints, recognize sales opportunities, and ensure compliance with policies and procedures.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates

Responsible for delivering training, utilizing effective presentation skills, and supporting curriculum development for bilingual English/Arabic trainers in a contact center.

• 6 - 7 Years
• Riyadh - Saudi Arabia

Align Business Applications solutions with outcomes, deliver technical workshops, optimize Microsoft technology, and support customer transformation with cloud expertise.

• 2 - 4 Years
• Dubai - United Arab Emirates

Responsible for delivering training, utilizing effective presentation skills, and evaluating programs; requires bilingual proficiency, strong communication, and training experie...

• 1 - 2 Years
• Riyadh - Saudi Arabia

Handle inbound and outbound calls, provide customer service, manage complaints, and support merchants while maintaining company standards and performance indicators.

• 3 - 7 Years
• Cairo - Egypt

Manage and optimize 3CX call center infrastructure, ensuring system availability, implementing modern features, and integrating with CRM platforms.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Supervise contact center operations, lead and train agents, handle escalated complaints, analyze performance data, and ensure customer satisfaction.

• 4 - 6 Years
• Cairo - Egypt

Design and develop engaging instructional content for contact center training, utilizing learning design tools and collaborating with trainers to meet business needs.

• 2 - 5 Years
• Saudi Arabia - Saudi Arabia

Qualify leads, create client presentations, manage sales campaigns, and develop strategies for customer engagement and account growth.

• 1 - 3 Years
• Baghdad - Iraq

Provide customer support by resolving queries, troubleshooting technical issues, and ensuring satisfaction while adhering to service level agreements.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Manage direct banking operations, design processes, resolve customer complaints, enhance CRM, and supervise team productivity while ensuring compliance.

• 2 - 4 Years
• Ajman - United Arab Emirates (UAE)

Respond to customer inquiries through various channels, provide product information, resolve issues, and document interactions in CRM systems.