Contact Center Jobs

• 5 - 8 Years
• Dubai - United Arab Emirates (UAE)

Lead technical readiness and operational enablement for Contact Center solutions, ensuring integration, compliance, and documentation while managing stakeholder coordination.

• 4 - 8 Years
• Dubai - United Arab Emirates (UAE)

Implement and support Contact Center solutions, troubleshoot VoIP issues, and integrate with CRM while possessing strong technical and communication skills.

• 2 - 5 Years
• Sharjah - United Arab Emirates (UAE)

Handle high volumes of incoming calls, respond to inquiries, maintain records, resolve complaints, and ensure customer satisfaction in a contact center.

• 0 - 4 Years
• Dubai - United Arab Emirates (UAE)

Responsible for managing customer interactions through various channels, resolving complaints, and ensuring exceptional service while meeting performance targets.

• 0 - 2 Years
• Cairo - Egypt

The role involves providing customer support, resolving inquiries, ensuring service delivery excellence, and collaborating with stakeholders while maintaining a customer-focused...

• 0 - 5 Years
• Algiers - Algeria

Supervise contact center agents, ensure performance objectives, improve customer satisfaction, analyze indicators, and manage training and schedules.

• 1 - 6 Years
• Cairo - Egypt

Provide Tier 1 support for HR Business Services and Vendor Services, ensuring compliance with service standards and delivering excellent customer experience.

• 2 - 7 Years
• Cairo - Egypt

Seeking an AWS Cloud Engineer to design, implement, and optimize Amazon Connect solutions, requiring expertise in AWS services and contact center operations.

• 2 - 7 Years
• Cairo - Egypt

Ensure premium customer experience, manage contact center operations, monitor KPIs, and lead team development with strong analytical and communication skills.

• 12 - 17 Years
• Abu Dhabi - United Arab Emirates

Lead strategy and delivery of Contact Center Technology platforms, ensuring integration, modernization, and omnichannel capabilities with strong leadership and customer engageme...

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates (UAE)

Provide technical expertise in Contact Centre Solutions, manage vendor quality, support projects, and ensure operational excellence with strong troubleshooting skills.

• 1 - 2 Years
• Cairo - Egypt

Represent the company professionally, handle inbound calls, manage customer complaints, and conduct surveys with strong communication and CRM skills.

• 0 - 2 Years
• Sharjah - United Arab Emirates (UAE)

The role involves generating customer appointments, enhancing retention through effective communication, and managing challenging situations while meeting performance KPIs.

• 1 - 5 Years
• Riyadh - Saudi Arabia

Lead product and technical tasks for Agentic AI in Contact Center, managing requirements, vendor selection, implementation, and knowledge transfer.

• 1 - 6 Years
• Beirut - Lebanon

Responsible for high customer service quality, managing inquiries, maintaining records, and requiring a university degree, language proficiency, and excellent interpersonal skills.

• 0 - 5 Years
• Algiers - Algeria

Supervise customer interactions, implement performance indicators, train teams, analyze data, ensure compliance, and propose improvements; requires analytical skills and Bachelo...

• 0 - 2 Years
• Saudi Arabia - Saudi Arabia

Handles inbound and outbound communication, updates customer information, achieves key performance indicators, and provides excellent customer service in a fast-paced environment.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing call time, and maintaining accurate records while demonstrating strong communication and problem-solving skills.

• 4 - 9 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for testing Genesys Cloud platforms, including call-flow, IVR, and defect management, requiring strong telephony knowledge and analytical skills.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide exceptional customer service in a contact center, manage appointments, handle patient inquiries, and maintain KPIs while ensuring patient safety and confidentiality.

• 9 - 11 Years
• Abu Dhabi - United Arab Emirates (UAE)

Develop and lead Patient Access strategy, optimize call center operations, enhance patient experience, and utilize data analytics for performance management.

• 2 - 4 Years
• Dubai - United Arab Emirates (UAE)

The role involves quality monitoring, feedback provision, and reporting to enhance customer service and compliance in financial services.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

Manage client relationships, resolve complaints, ensure service quality, and enhance customer satisfaction through effective communication and problem-solving skills.

• 1 - 4 Years
• Dubai - United Arab Emirates (UAE)

The role involves providing exceptional customer service, managing appointments, resolving complaints, and ensuring a seamless customer journey with strong communication skills.

• 1 - 3 Years
• Sharjah - United Arab Emirates (UAE)

Responsible for patient calls, maintaining KPIs, appointment management, and providing excellent customer service in a contact center environment.

• 4 - 5 Years
• Al Ain - United Arab Emirates (UAE)

Seeking a Receptionist to manage front desk operations, provide customer service, and support administration with strong Arabic and English communication skills.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

Responsible for patient calls, maintaining KPIs, appointment booking, and ensuring excellent customer service with strong communication and multitasking skills.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for patient call handling, appointment management, and KPI maintenance while ensuring excellent customer service and adherence to healthcare regulations.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for patient call management, maintaining key performance indicators, and ensuring excellent customer service with effective communication and appointment scheduling.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

The role involves providing exceptional customer service in financial services and rental sectors, managing interactions, and performing contract administration tasks.