Contact Center Jobs

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Oversee contact center operations, ensuring high-quality customer service, meeting KPIs, and supporting team development while maintaining customer retention.

• 5 - 7 Years
• Riyadh - Saudi Arabia

The role involves designing and implementing digital contact center solutions, leading transformation projects, and managing stakeholders to enhance customer experience.

• 1 - 4 Years
• Ras Al Khaimah - United Arab Emirates (UAE)

Perform sales activities for banking products, maintain customer relationships, achieve targets, and provide exceptional customer service in a dynamic environment.

• 8 - 15 Years
• Dubai - United Arab Emirates (UAE)

Manage call centre operations, drive customer satisfaction, improve efficiency, and lead a team while ensuring compliance and performance monitoring.

• 5 - 10 Years
• Dubai - United Arab Emirates

Lead training and quality initiatives in contact centres, focusing on performance management, coaching, and development of innovative training solutions.

• 5 - 6 Years
• Sharjah - United Arab Emirates

Supervise contact centre operations, provide training, monitor compliance, analyze performance, and enhance customer experience with strong leadership and communication skills.

• 5 - 10 Years
• United Arab Emirates - United Arab Emirates

Supervise contact centre operations, provide training, monitor compliance, optimize workforce management, and analyze performance to enhance customer experience.

• 10 - 11 Years
• Abu Dhabi - United Arab Emirates

Lead IT support for Contact Center Solutions, ensuring 24/7 availability, managing incidents, and providing technical expertise in digital channels and systems.

• 1 - 3 Years
• Dubai - United Arab Emirates

Attend to incoming and outgoing calls, schedule appointments, document interactions, and provide information while maintaining confidentiality and effective communication.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 0 - 3 Years
• Giza - Egypt

Handle inbound customer calls and social media interactions professionally, ensuring satisfaction while applying sales techniques and maintaining accurate records.

• 5 - 7 Years
• Riyadh - Saudi Arabia

Manage outsourced vendor operations, monitor customer service KPIs, and improve inbound operations while requiring strong leadership and analytical skills.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provides timely responses to customer inquiries, resolves issues, maintains records, and achieves performance indicators while ensuring customer satisfaction.

• 3 - 7 Years
• Cairo - Egypt

Manage and optimize 3CX call center infrastructure, ensuring system availability, implementing modern features, and integrating with CRM platforms.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Supervise contact center operations, lead and train agents, handle escalated complaints, analyze performance data, and ensure customer satisfaction.

• 1 - 4 Years
• Sharjah - United Arab Emirates

Provide superior customer service, handle inquiries and complaints, recognize sales opportunities, and ensure compliance with policies and procedures.

• 4 - 6 Years
• Cairo - Egypt

Design and develop engaging instructional content for contact center training, utilizing learning design tools and collaborating with trainers to meet business needs.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates

Responsible for delivering training, utilizing effective presentation skills, and supporting curriculum development while ensuring agent competency and communication.

• 1 - 3 Years
• Baghdad - Iraq

Provide customer support by resolving queries, troubleshooting technical issues, and ensuring satisfaction while adhering to service level agreements.

• 2 - 7 Years
• Cairo - Egypt

Respond to customer inquiries, resolve issues, document interactions, and maintain service standards; requires a Bachelor's degree and strong analytical skills.

• 0 - 2 Years
• Abu Dhabi , Dubai , Sharjah - United Arab Emirates (UAE)

Seeking energetic customer-focused individuals to handle inbound and outbound calls, ensuring customer satisfaction and maintaining accurate records.

• 4 - 5 Years
• Dubai - United Arab Emirates (UAE)

Seeking a dynamic professional with IT sales expertise, focusing on Contact Center Solutions and ERP, to drive business growth and client relationships.

• 8 - 15 Years
• Manila - Philippines

The role involves optimizing customer journeys using CPaaS, managing dialer ecosystems, and leveraging data-driven strategies for performance enhancement.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 6 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive AI-powered customer-centric solutions, optimize business processes, define product features, and lead Agile ceremonies across multiple domains.

• 2 - 4 Years
• Ajman - United Arab Emirates (UAE)

Respond to customer inquiries through various channels, provide product information, resolve issues, and document interactions in CRM systems.

• 2 - 3 Years
• Cairo - Egypt

Responsible for quality monitoring, performance evaluation, knowledge management, and continuous improvement in customer service, requiring strong analytical and communication s...

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

Handle customer inquiries in Arabic and English, provide solutions, document interactions, and support customer experience initiatives with strong communication skills.

• 1 - 6 Years
• Dubai , Abu Dhabi - United Arab Emirates (UAE)

Deliver exceptional customer service through inbound calls and chat, ensuring satisfaction while maintaining quality standards and effective communication in English or Arabic.