Contact Center Jobs

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates (UAE)

Provide technical expertise in Contact Centre Solutions, manage vendor quality, support projects, and ensure operational excellence with strong troubleshooting skills.

• 4 - 9 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for testing Genesys Cloud platforms, including call-flow, IVR, and defect management, requiring strong telephony knowledge and analytical skills.

• 1 - 5 Years
• Riyadh - Saudi Arabia

Lead product and technical tasks for Agentic AI in Contact Center, managing requirements, vendor selection, implementation, and knowledge transfer.

• 3 - 8 Years
• Dubai - United Arab Emirates

Key Accountabilities Ensure SLA and KPI adherence across all support teams, focusing on eliminating service disruptions and maintaining business continuity and the availability ...

• 1 - 4 Years
• Al Kuwait - Kuwait

Ensure customer satisfaction by addressing needs, resolving issues, and promoting products in a fast-paced contact center environment with strong communication skills.

• 0 - 5 Years
• Al Ahmadi - Kuwait

Ensure customer satisfaction by identifying needs, providing solutions, and maintaining communication while promoting products in a fast-paced retail environment.

• 1 - 6 Years
• Cairo - Egypt

Provide Tier 1 support for HR Business Services and Vendor Services, ensuring compliance with service standards and delivering excellent customer experience.

• 1 - 6 Years
• Beirut - Lebanon

Responsible for high customer service quality, managing inquiries, maintaining records, and requiring a university degree, language proficiency, and excellent interpersonal skills.

• 2 - 7 Years
• Cairo - Egypt

Seeking an AWS Cloud Engineer to design, implement, and optimize Amazon Connect solutions, requiring expertise in AWS services and contact center operations.

• 2 - 7 Years
• Cairo - Egypt

Ensure premium customer experience, manage contact center operations, monitor KPIs, and lead team development with strong analytical and communication skills.

• 4 - 9 Years
• Doha - Qatar

Provide operational support for enterprise contact centre environments, manage incidents, and ensure compliance with ITIL processes while troubleshooting complex issues.

• 0 - 2 Years
• Saudi Arabia - Saudi Arabia

Handles inbound and outbound communication, updates customer information, achieves key performance indicators, and provides excellent customer service in a fast-paced environment.

• 1 - 4 Years
• Dubai - United Arab Emirates

Monitor and evaluate calls, report results, ensure quality standards, and possess strong bilingual communication skills for customer service improvement.

• 0 - 5 Years
• Amman - Jordan

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer ab...

• 2 - 6 Years
• Giza - Egypt

Responsible for managing customer incidents, providing solutions, training agents, and enhancing service quality in a bilingual French/English environment.

• 2 - 5 Years
• Giza - Egypt

Ability to act as single point of contact for NCR Financial customers with Incident Management Services Accountable for continuously receiving and handling high volumes of custo...

• 0 - 3 Years
• Al Kuwait - Kuwait

Handle high volume inbound calls, resolve customer issues, promote products, and meet performance metrics; requires excellent communication and problem-solving skills.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing call time, and maintaining accurate records while demonstrating strong communication and problem-solving skills.

• 3 - 5 Years
• Sharjah - United Arab Emirates (UAE)

Responsible for patient calls, maintaining KPIs, ensuring customer satisfaction, and managing appointments while adhering to regulations and promoting hospital services.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

The role involves delivering exceptional customer service, managing inquiries, directing customers, and ensuring satisfaction through effective communication and organization.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

The Customer Reception Host ensures exceptional customer service, manages interactions, coordinates appointments, and addresses complaints to enhance customer satisfaction.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Provide customer support via multiple channels, resolve issues efficiently, and maintain records while meeting performance targets in a fast-paced environment.

• 5 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Lead outbound calling team to drive sales, manage performance, train agents, and report on KPIs while ensuring high guest experience.

• 4 - 6 Years
• Dubai , Abu Dhabi - United Arab Emirates (UAE)

The role requires expertise in Unified Communications, 3CX, Avaya, VoIP, SIP Trunking, and strong networking skills for enterprise telephony solutions.

• 1 - 5 Years
• Dubai - United Arab Emirates (UAE)

Responsible for driving customer satisfaction and retention through proactive support, communication skills, and relationship management in a customer service environment.

• 1 - 5 Years
• Sharjah - United Arab Emirates (UAE)

Generate appointments, enhance customer satisfaction, manage communications, collaborate with teams, and ensure compliance while exhibiting strong communication and problem-solv...

• 8 - 12 Years
• United Arab Emirates - United Arab Emirates (UAE)

Seeking a hands-on Product Owner to build and optimize a Customer Engagement Platform integrating data, AI, and customer journeys for enhanced engagement.

• 8 - 12 Years
• United Arab Emirates - United Arab Emirates (UAE)

Seeking a hands-on Product Owner to build and optimize a Customer Engagement Platform integrating data, AI, and customer journeys for measurable outcomes.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Seeking a candidate with expertise in Avaya Oceana and Aura, VoIP support, API integrations, and Contact Center operations.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

The role involves providing customer support, resolving issues, and educating clients while requiring Arabic/English communication skills and a strong service attitude.