Content Designer for Customer Service

inDrive

Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.

Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.

Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.

Help evolve content guidelines and standards.

Hybrid work schedule

Stable salary, health insurance

Unlimited opportunities for professional and career growth, regular external and internal training from our partners

The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

Initial training

Probation period up to 3 months

1+ years of experience in either UX Writing, Content Design, or Knowledge Management.

Basic experience with analyzing support tickets or customer journey mapping (CJM).

Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.

Experience with iterating and improving content based on feedback, research, and data.

Strong cross-functional collaboration skills.