Control and Operations Expert
Keeta
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Formulate rules: Through industry research, benchmarking and other methods, formulate service governance rules including accountability, appeals, service control (task orders, order cancellations, etc.), fake riders, fake orders, etc.
2. Data monitoring: monitor, identify and analyze rider service experience issues.
3.Solve problems: Coordinate with relevant teams to optimize the penalty plan and promote its implementation, improve rider service performance indicators, and reduce violation rates. A good team atmosphere means rapid growth; a rapidly developing market offers greater opportunities; and an international career raises your horizons.
Desired Candidate Profile
1. Strong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies.
2. Clear logic, sensitive to data, good data insight and analytical processing capabilities, SQL skills are preferred.
3. English as a working language
4. More than three years of relevant experience, experience in governance work is preferred.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Administration
Keywords
- Control And Operations Expert
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