Control Room Operator WEKAYA LLC

Job Title

Control Room Operator

Department

Salamateq

Reports to

Manager - Security

Unit

Security

Role Purpose:

• The incumbent is responsible to monitor, identify, document and investigate any inconsistencies that pertain to the safety and security of employees, facilities, products, cash, property, and any other assets.

Accountabilities:

• Perform daily control room tasks with high integrity and efficiency.
• Monitor live events and give the supervisor/line manager the best situational information.
• Conduct a patrol of the premises using CCTV internally noting results in the Daily 0ccurrence log.
• Monitor CCTV and report on any unusual activity to the Duty Security Supervisor.
• Respond promptly to radio checks and keep accurate records of all communication.
• Keep a record of any incidents and report these to the Duty Supervisor.
• Monitor vehicle and staff movements at restricted areas.
• Report any alarm activation to the Duty Supervisor.
• Ensure active communication at changeover, briefing to ensure awareness of any matters pertaining to the smooth effective running of the shift.
• Identify shortfalls in the CCTV system and report to management.
• Comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
• Care to be taken regarding personal appearance and hygiene always.
• Any other duty as directed by the Duty Manager or Line Manager.
• Comply with the companie HSE policies, procedures, and guidelines at all times.
• Participate in HSE-related training, drills, and awareness programs.

Communication and working relationships

Internal

• Line Manager
• Operations Manager
• Coordination with the operations team

External

• Responding to all Government, Client or Individual complaints and suggestions.

Job Requirements

Qualification & Experience

• High school diploma or equivalent.
• Minimum of two years of experience as a security guard, or equivalent military or law enforcement experience.
• Valid driver's license and a clean driving record (if Applicable).
• Ability to pass a background check.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Strong observation and attention to detail.
• Ability to remain calm and professional under pressure.

Knowledge & Skills

• Understanding to read statistical information.
• Proficiency in written and spoken English is a must.
• Experience using relevant technology and security equipment (e.g. CCTV, Computers, 2-way radio and security software)
• Experience in reporting and emergency response planning.
• Excellent knowledge of security protocols and procedures
• Demonstrable proactive and professional approach to security
• Proficient in MS Office and Google Suite
• A Current Certificate of Good Conduct
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Fluent in written and spoken English. Additional languages (Arabic) are a plus.
• Excellent Communication Skills - clarity and courtesy on phone, 2-way radio and email
• A desire to learn.
• Being physically fit.