CONTROLLER - COMMUNICATIONS Gulf Air

MAIN DUTIES

• Draft and edit press releases, corporate news, executive messages, speeches, talking points, Q&As, FAQs, and briefing notes aligned with the airline s tone and brand.

• Prepare customer-facing and corporate updates for flight disruptions, diversions, delays, safety/service incidents and major operational changes.

• Support media enquiries, coordinate interviews, prepare media packs, maintain media lists, and assist with press briefings; log and track responses and deadlines.

• Write and publish staff updates on the intranet/, support HR/leadership communications, and ensure frontline teams receive clear operational and service messages.

• Coordinate corporate channel content (LinkedIn/X/IG where applicable), support content calendar management, community management/escalation, and prepare post copy and visual briefs.

• Support crisis readiness through holding statements, message maps, reactive Q&As, stakeholder lines, and rapid approval workflows; monitor issues and escalate reputational risks.

• Coordinate communications with airports, regulators, codeshare/alliances, tourism boards, and suppliers ensuring aligned announcements and approvals.

• Support communications for route launches, partnerships/MoUs, awards, milestones, inaugurations, and corporate events before, during, and after execution.

• Ensure messaging follows brand guidelines and regulatory/compliance requirements; maintain templates, style guide, and translation consistency (EN/AR as needed).

• Track media coverage and social performance, support sentiment monitoring, compile daily/weekly reports, and capture post-campaign learnings.

• Brief and manage copywriting/PR/creative agencies for press releases, campaigns, and assets; review outputs for accuracy and tone.

• Manage approvals, version control, distribution lists, media asset libraries, and communication logs for auditability and continuity.