Coordinator Rider On Ground Ops

Delivery Hero

Employer Active

Posted 12 hrs ago

Experience

2 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What's On Our Plate?

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipments
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behaviour via on ground visits

Desired Candidate Profile

What Did We Order

  • Bachelor's Degree
  • 2-3 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Influencer and a negotiation with good public speaking and presentation skills
  • People management skills: Experience of managing bigger group of people

Company Industry

  • IT - Software Services

Department / Functional Area

  • Administration

Keywords

  • Coordinator Rider On Ground Ops

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Delivery Hero

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000084643487-coordinator-rider-on-ground-ops