Coordinator Rider On Ground Ops

talabat

Employer Active

Posted 16 hrs ago

Experience

2 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What's On Your Plate?

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipments
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behaviour via on ground visits

Desired Candidate Profile

What Did We Order?

  • Bachelor's Degree
  • 2-3 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Influencer and a negotiation with good public speaking and presentation skills
  • People management skills: Experience of managing bigger group of people

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Coordinator Rider On Ground Ops

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talabat

Talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000124609364-coordinator-rider-on-ground-ops