Coordinator Rider On Ground Ops

talabat

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Job Location

Kuwait - Kuwait

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s on Your Plate?

  • Monitor and improve the Rider Compliance
  • Coordinate & Support operations with live Rider issues
  • Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
  • Coordinate with supporting other verticals with their orders closing cycles on a monthly basis.
  • Coordinate with riders to solve customer or vendor-related issues
  • Track order-related issues and find out if the issue happened from Logistics side or from the vendors end
  • Work with other functions in Operations to identify and resolve issues
  • Provide support in any additional tasks requested by the department manager

Desired Candidate Profile

What Did We Order?

  • Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English languages fluency is required
  • Ability to manage multiple tasks at the same time with cross-functional teams
  • Understanding of different areas/locations in Kuwait
  • Ability to handle irate individuals in a calm and professional manner
  • Ability to work under pressure and handle stress
  • Advanced Skills in MS Office, Google Docs, and Google Sheets
  • Well-organized, with excellent team-player qualities.
  • Agile and highly adaptable to a fast-paced work environment

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Administration

Keywords

  • Coordinator Rider On Ground Ops

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talabat

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000085819765-coordinator-rider-on-ground-ops