Coordinator Rider Onboarding

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What s On Your Plate?

• Coordinate with the Rider Recruitment Team to support rider hiring in the assigned zones and ensure hiring targets are met.

• Provide support to walk-in riders, addressing their inquiries and guiding them through the onboarding process.

• Review, verify, and validate applicants documentation to ensure compliance with company and legal requirements.

• Conduct face-to-face interviews with applicants as part of the selection process, assessing rider quality including behavior, appearance, professionalism, and presentation.

• Maintain organized records and archiving of rider documentation to ensure proper tracking and accessibility.

• Coordinate with the Training Team to schedule and facilitate rider training sessions in the assigned zones.

• Manage rider account activation and ensure successful onboarding completion.

• Handle inventory management, including issuance and return of rider equipment, while conducting quality checks and maintaining accurate records.

• Manage rider resignation processes, including collecting returned inventory, verifying financial clearance, and completing document handover.