Coordinator RTM

talabat

Posted on 3 Dec

Experience

1 - 6 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Executes plans and ensures effective implementation of schedules.

Administers Call Center Agents scheduling.

Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.

Reconciles daily attendance with agents' schedules and time in/out reporting in coordination with the Team leader.

Creates and delivers daily, weekly, and monthly WFM reports. - Communicate changes to scheduling to ensure suitable daily resource coverage.

Maintains a running report of attendance records.

Schedules measures for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.

Provides analytical support to operations and proposes recommendations or solutions to enhance efficiency as needed.

Facilitates daily operations updates.

Manages non-productive time request process, ensuring activities are planned without impacting SLAs - Perform any additional related tasks.

Desired Candidate Profile

Proficiency in MS Office software. Good Business Writing Skills.

Good Presentation Skills.

Good Analytical Skills

Good Communication Skills.

Dynamic. Ability to work under pressure. Team Player.

Initiative.

Attention to Detail

Ability to handle Multiple Tasks

Problem-Solving: Analytical Skills

Educational Background: Bachelor s Degree in a related field

Professional Experience: 1 Year of work Experience in the call center industry.

Proficient in the English Language.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Coordinator RTM

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talabat

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