Corporate Account Executive

Client of Human Capital Group Qatar

Responsibilities:

• Manage 150+ corporate client accounts
• Identify business expansion opportunities
• Handle client inquiries, disputes, and declined transactions
• Process card applications and KYC
• Provide training on platforms (CPC, Vpol, Virtual IBAN, etc.)
• Assist with on-boarding of subsidiaries Allocate and monitor client payments

Client Support & Issue Resolution

• Act as a backup for Relationship Managers
• Resolve issues such as declined payments, token limits, virtual IBAN problems, and portal access errors
• Monitor high-usage cards and notify clients of insufficient funds or PIN issues
• Provide client training on online portals and tools (e.g., Virtual IBAN, CPC, Vpol)

Client On-Boarding & Application Tracking

• Complete, review, and submit new client applications
• Track application status and update Master Tracker
• Share status updates with RMs daily

Internal Collaboration

• Coordinate with Business Development, Finance, Risk & Credit teams
• Support rebate calculations and overdue account follow-ups

Market & Reporting

• Maintain Qatar market rebate agreements
• Assist with regional on-boarding
• Send transactional and balance reports to clients and authorized signatories

Process Improvement

• Improve on-boarding, AML checks, and documentation workflows
• Support adoption of BI tools and reporting best practices

Virtual IBAN & Rebate Management

• Oversee manual payment allocation
• Support client migration to Virtual IBAN
• Manage rebate processing for 300+ clients