Corporate Desk Officer

Tawteen

Provide proactive customer driven servicing of all corporate customer banking needs as per quality standards in order to enhance the Bank s image

Act as the point of contact for customers service section, especially for new customers, answer their queries and provide information about various products, services, transactions, and accounts including pricing and delivery in order to deliver timely proactive and accurate information

Perform customer verifications.

Enter and process all transactions into the system promptly and accurately.

Adhere to Anti-Money Laundering procedures and report suspicious transactions immediately to the attention of the Manager.

Manage customers' accounts. Keep records of customer interactions and transactions (for example: Monitor all incoming funds related to contract financing and maintain a control sheet to record the same).

Manage all direct communication with the customer service section either by telephone, electronically or face to face in the most professional manner and ensure delivery of excellent service.

Respond promptly to customer inquiries. Obtain and evaluate all relevant information to handle product and service inquiries. Handle and resolve customer complaints. Follow up on customer service section interactions.

Record details of inquiries, comments and complaints. Record details of actions taken.

Direct requests and unresolved issues to the designated resource/person.

Maintain customer databases. Prepare and distribute customer activity reports.

Comply with all relevant bank policies, procedures and controls (GIBMAN) and the applicable regulatory guidelines

Keep Corporate desk manager informed of any issues that require liaison with other departments.

Contribute to the fulfillment of department and company objectives and goals.

Ensure regular communication with Branch Operation manager of improvements/suggestions and issues. Preferably in writing through emails or memos.

Receive and verify the Trade documents from the GIB customers over the counter, by email or by Fax.

Responsible for verifying the trade documents, account signatories and authority limits, and approved credit limit, and arrange with the RM / Customer to rectify any discrepancy if exists.

Handle the Due Diligence, checks World Check & AML for trade requests.

Prepare OT/Routing slip for cases require approvals and, send it for approval as per the approval matrix. And follow up with the concerned units on the outstanding approval cases.

Send OT/Routing slip to CAD and the copy to trade operation for preparation of the L/C s or L/G s documents for execution, and coordinate with trade operations department for the execution.

Maintain and update the status to Customers, RM s, CAD, Compliance, Operation and CC for Trade documents received.

Delivery of settled L/C documents and print remote L/G after authorization from Operations and updating trade operations with required acknowledgments.

Submit and circulate the daily time log and pending transaction to Management.

Ensure all documents related to various transactions are filed (hard/soft copy) and archived. Follow document retention and disposal procedures, ensuring minimal discrepancies and loss of information

Follow all service quality policies and guidelines, SLA s and communicate internal/external complaints to supervisor so they remain up to date with complaints, service quality level and operations processing issues.