Corporate Sales Manager Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh, the Corporate Sales Manager is responsible for Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Corporate Sales Manager, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
• Ensures maximum acceptance in RFPs.
• To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
• To constantly monitor the market and the competition and report on threats and opportunities.

• To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.
• Implements and executes all sales objectives and action plans to reach and exceed targets set.
• Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
• Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
• Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Gain an understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.
• Cross sells brand across MOHG portfolio through the MObilize program.

• Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for the sales, Reservations and conference sales teams.
• Handles guest complaints and disputes.

As Corporate Sales Manager, we expect from you:

Achieves financial targets and monitors progress of team s sales objectives targets through supervision and guidance to ensure team also achieves financial targets in all revenue streams.

• Ensures the team understand and achieves all KPIs related to the department.
• Attend trade shows and fairs and ensures coverage in all key feeder markets.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive incentive.
• Health insurance.

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