Counter Agent / Front Counter Agent

Maersk Group

Together with your team, you will be responsible for delivering seamless and professional customer-facing operations, supporting import and export processes and ensuring a smooth and compliant logistics experience for our customers.

This is a highly customer-facing role that requires a strong on-site presence. You will manage the release of shipping documents and cargo, coordinate closely with internal teams, and act as a key point of contact for customers and intermediaries.

From time to time, the role will require travel to other Maersk sites within Algeria to support operations and collaboration. All travel expenses will be fully covered by the company.

Key Responsibilities

• Build strong relationships with walk-in customers and intermediaries by understanding their needs and providing tailored operational support

• Ensure smooth handling of shipping documentation and cargo release, in line with company procedures and customer agreements

• Take end-to-end ownership of customer inquiries and issues, resolving them professionally and efficiently

• Coordinate with internal departments to support import/export operations, delivery orders, and case management

• Manage container destination changes, returns, and re-exports out of the UK and within regional networks

• Liaise with international stakeholders and Maersk hubs to support operational and customer requests

• Prepare reports and operational data for management, highlighting trends and service improvements

• Identify recurring issues and contribute to continuous improvement and process optimisation

• Support Maersk s digitisation agenda by encouraging the use of internal systems and e-features for tracking, reporting, and data accuracy

This Is How You Reach Your Goal

• Strategic, proactive, and solution-oriented mindset

• Analytical and structured approach to problem-solving

• Comfortable working independently while thriving in a team-based, matrix organisation

• Flexible and adaptable, with the ability to manage changing priorities

• Strong customer focus with clear and confident communication skills

• Enjoy working in a dynamic, operational, and international environment