Counter Agent

Maersk Group

Employer Active

Posted 10 hrs ago

Experience

1 - 7 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Build strong relationships with walk-in customers and intermediaries by understanding their needs and providing tailored support

Ensure smooth handling of shipping documents and cargo release in line with company procedures and customer agreements

Take end-to-end ownership of customer inquiries and issues, resolving them professionally and efficiently

Coordinate with internal departments to support import/export operations and manage delivery orders and case files

Advise management on recurring service issues and customer feedback trends

Drive continuous improvement by identifying opportunities to enhance workflows and customer satisfaction

Support the digitization agenda by promoting the use of internal systems and e-features for shipment tracking and data accuracy


Desired Candidate Profile

You possess excellent planning and multitasking skills, allowing you to manage various responsibilities without losing sight of the bigger picture. You are passionate about delivering outstanding customer service, and your strong communication skills help you resolve issues with confidence and empathy.

Moreover, you:

  • Preferably come with a background in logistics, freight forwarding, or customer service within the supply chain sector
  • Have previous experience in a customer-facing role
  • Enjoy identifying ways to optimize existing processes
  • Strong communication skills in Arabic and French, and a good written communication in English

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Logistics
  • Supply Chain

Keywords

  • Counter Agent

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Maersk Group

https://maersk.wd3.myworkdayjobs.com/en-US/Maersk_Careers/job/DZ---Algiers/Counter-Agent_R160908

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