Courier Experience & Growth Specialist

Glovo

Employer Active

Posted on 30 Mar

Experience

1 - 3 Years

Job Location

Tunisia - Tunisia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

THE JOURNEY

  • Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program
  • Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.)
  • Generate market insights from focus groups, surveys, and others.
  • Optimize acquisition strategy, budget and channels based on performance and priority
  • Ensure couriers materials are not running out of stock to cover for new onboardings or replacements
  • Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
  • Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
  • Coordinate with brokers for insurance cases progress
  • Provide - along with Regions owners - compliance and fleet operational settings
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Desired Candidate Profile

WHAT YOU WILL BRING TO THE RIDE

  • Professional English, French and Arabic - you will be the owner of all communications sent to couriers !
  • Data-driven approach - You will be challenged but data and metrics are your best back up! You love them and leverage them!
  • Communication skills - You will be interacting with many stakeholders and managing relations with couriers (CRM) - adapting the tone and the wordings is a must to bring impact
  • Critical thinking - You have a business sense, you understand the metrics and can seize the impact on business
  • Strong team spirit and collaboration - sync with different regions / city owners
  • Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset
  • Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Courier Experience & Growth Specialist

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Glovo

Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000112133143-courier-experience-growth-specialist

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