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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
Welcome customers and effectively identify their needs to provide tailored solutions.
Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
Spark customer interest by showcasing our complete product offerings and their benefits.
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strong>What We Offer/strong>
strong>At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:/strong>
strong> br> /strong> Development of expertise in Nestl s Shared Services Business
Enjoy exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special conditions as part of your employee benefits
Immersion in a culturally diverse teambr> Opportunities for local and international exposurebr> Flexible working environmentbr> Engagement and well-being activitiesbr> Competitive salary with an annual bonus based on performancebr> Meal allowance cardbr> Access to a credit clubbr> Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)br> Membership in the Nestl Club, offering discounts with various partnersbr> Complimentary high-quality coffee at the officebr> Special discounts for employees at select retailersbr> Provision of company equipment tailored to professional needsbr> On-site medical support available at our officebr> Access to e-learning courses and training programs to help you achieve your career goalsbr> Opportunities for career progression and international career possibilities
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- CRC Coffee Specialist
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Nestle
strong>Nestl Business Solutions (NBS) /strong>is at the heart of the Nestl Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestl and iconic brands like Nespresso to engage with millions of consumers worldwide./p>
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment./p>
strong>If this describes you and you are looking to join a business where you can really add value supporting the Customer Relationship Center (CRC) of the premium brand Nespresso then this is your opportunity to join Nestl Business Services (NBS) and be part of the Nespresso experience./strong> strong>At Nestl Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position./strong> strong> /strong> strong>Position Summary/strong> strong>For our Nestl Business Services, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers./strong>
https://jobdetails.nestle.com/job/Cairo-CRC-Coffee-Specialist/1365352433/