CRC Coffee Specialist Nestle

Employer Active

Posted 4 hrs ago

Experience

0 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
Welcome customers and effectively identify their needs to provide tailored solutions.

Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.

Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.

Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
Spark customer interest by showcasing our complete product offerings and their benefits.

What Will Make You Successful

  • 0-2 years of experience in a customer-engagement services (mandatory)
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
  • Fluent in English (C1 level)
  • Excellent interpersonal and communication skills
  • Ability to multitask effectively
  • Positive mindset with a strong eagerness to learn and collaborate as a team player
  • Strong organizational and prioritization skills to excel in a fast-paced environment
  • Demonstrated work ethic and respectfulness.

Desired Candidate Profile

0-2 years of experience in a customer-engagement services (mandatory)
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
Fluent in English (C1 level)
Excellent interpersonal and communication skills
Ability to multitask effectively
Positive mindset with a strong eagerness to learn and collaborate as a team player
Strong organizational and prioritization skills to excel in a fast-paced environment
Demonstrated work ethic and respectfulness.

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • CRC Coffee Specialist

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Nestle

Nestl Business Solutions (NBS) is at the heart of the Nestl Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestl and iconic brands like Nespresso to engage with millions of consumers worldwide.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value supporting the Customer Relationship Center (CRC) of the premium brand Nespresso then this is your opportunity to join Nestl Business Solutions (NBS) and be part of the Nespresso experience.

Read More

https://jobdetails.nestle.com/job/Cairo-CRC-Coffee-Specialist/1384984733/