CRC Quality Specialist Nestle

Employer Active

Posted 3 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Quality Assurance:

  • Monitor and evaluate the quality of customer interactions across digital and human-assisted channels to ensure compliance and enhance customer advocacy.
  • Translate brand purpose and tone of voice into observable behaviors for Customer Service Specialists.
  • Conduct quality monitoring and evaluations, providing constructive feedback to foster development.
  • Conduct coaching sessions with the CRC team to deliver feedback and coaching on their monitored transactions.
  • Lead quality calibration sessions with Team Leaders and external partners to ensure consistent evaluation standards.
  • Analyze customer inquiries to identify opportunities for improvement and propose actionable plans.
  • Compile and distribute quality assurance reports for all interaction types.
  • Conduct individual and collective quality sessions to supports the CRC team in understanding the scope and quality tools. br> br>

Desired Candidate Profile

Experience as a Customer Service Quality Assurance or similar role (mandatory)

Certifications in Quality tools and methodologies (Six Sigma, Lean, PDCA, etc) is an asset

Premium brands expertise is an Asset

Analytics skills & clear communication skills (including telephone, written label)

Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)

Fluent in English (Level C1)

Strong work ethic and respectfulness required

Labor legislation knowledge is required

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • CRC Quality Specialist

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Nestle

Nestl Business Solutions (NBS) is at the heart of the Nestl Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestl to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestl Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

Read More

https://jobdetails.nestle.com/job/Cairo-CRC-Quality-Specialist/1385264733/