Credit Collections - German Speaker
Pens.com
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Primary Duties & Responsibilities
- Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
- Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
- Daily customer calling using automated telephone-dialing system.
- Document customer comments re: payment date / disputes etc.
- Ensure requested paperwork / documentation is forwarded to customers.
- Assist cash application team to ensure payments are processed onto correct customer account.
- Report issues to line manager to resolve problem accounts.
Competency Profile KPI
- Analytical Percentage of accounts collected on time.
- Problem solving Number of activities logged.
- Results Focus Speed by which queries are resolved.
- Customer Focus Collect and enter quality dispute information.
- Communication skills
- Ability to work on own initiative.
- Flexibility
- Organized
Desired Candidate Profile
Requirements & Qualifications
- Proven experience as a Collection Specialist or similar role +1 year
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress.
- Excellent communication skills (written and oral) in German
- Skilled in negotiation
- Problem-solving skills
Company Industry
- Advertising
- PR
- Event Management
Department / Functional Area
- Finance
- Treasury
Keywords
- Credit Collections - German Speaker
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