Credit Control Associate Cigna

Key Responsibilities

• Assess and monitor customer creditworthiness using financial analysis and credit reports.
• Set and review credit limits in line with company policy.
• Maintain accurate customer credit records and ensure compliance with internal controls.
• Proactively follow up on overdue accounts via phone, email, and written communication.
• Negotiate payment plans and resolve disputes to ensure timely recovery of outstanding amounts.
• Escalate delinquent accounts for legal action or third-party collection when necessary.
• Prepare aging reports and provide regular updates to management on collection status.
• Accurately allocate customer payments to invoices in ERP/finance systems.
• Investigate and resolve unidentified or short payments promptly.
• Reconcile customer accounts and ensure all transactions are correctly recorded.
• Liaise with internal teams (Sales, Customer Service) to resolve payment discrepancies.

Skills Required

• Strong interpersonal skills with excellent written and verbal communication abilities.
• Proven ability to organize, prioritize, and manage workflow to meet individual and team production standards.
• High attention to detail with exceptional accuracy.
• Ability to work effectively under pressure and on own initiative.
• Strong analytical and problem-solving skills.
• Excellent numeric and data interpretation skills.
• Customer-focused with a proactive approach to process improvement.