Credit Control Manager

Azelis

Main Accountabilities

• Maximise day-to-day cash collections in line with agreed payment dates.

• Ensure outstanding monies are actively chased and maintain clear, documented follow-up actions.

• Visit customers, together with local Sales teams, to manage complex cases, discuss payment plans, and develop creative solutions that secure successful payment.

• Act as the primary escalation point for the team, overseeing and assisting with complex, high-value, or long-running customer queries and disputes to drive timely resolution.

• Implement recovery procedures, including legal action where appropriate.

• Monitor and resolve unallocated cash to ensure accurate account reconciliation.

• Follow up on payment plans, promises to pay, and disputes.

• Identify and recommend process improvements that strengthen internal controls and enhance operational efficiency.

• Maintain high standards of compliance with internal policies and relevant legislation.

• Provide timely updates and reporting to the business as required.

• Analyse customer payment behaviour and regional impairment drivers, recommending risk-mitigating actions or credit limit adjustments.

• Collaborate closely with Sales, Finance, and Regional Management to address structural issues impacting customer payment performance.

• Prepare accurate collection forecasts and impairment insights for senior stakeholders.

Skills and Qualifications

• Bachelor's degree in finance & accounting, business or a related field.

• At least 3 years of experience in credit control, managing complex and high value ledgers and resolving issues independently.

• Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations.

• Excellent negotiation, communication, organisational and problem-solving skills.

• Someone who is organised, detail driven and comfortable managing multiple priorities.

• Proficiency in Microsoft Office (especially Excel) and accounting/ERP systems

• Good knowledge of English. French and Arabic are a plus.

• Solid understanding of local and international credit control laws and regulations