Credit Controller

Malia Group

Duties And Responsibilities

On Client Onboarding & Credit Setup

Review and approve the creation of customer accounts (cash or credit) by ensuring accuracy, completeness, and compliance of all submitted information and documentation Conduct initial credit assessments for new customers through background checks and basic financial review to support informed credit-limit decisions Recommend adjustments to credit limits or terms based on customer behavior and internal guidelines

On Client Data Management & Order Control

Maintain accurate and continuously updated client master data, ensuring that financial details, risk indicators, and payment conditions are properly reflected on the system Collaborate with MIS to secure timely and correct integration of approved account changes, credit terms, and status updates Monitor daily system alerts for blocked orders, analyze root causes (overdue invoices/exceeded limits), and release orders upon proper verification of payments and alignment with credit policies

On Collections, Account Follow-Up & Reconciliations

Monitor client ageing reports, identify early signs of payment delay, and proactively follow up with clients to secure timely settlement of dues Track and act on unpaid or returned cheques, including blocking doubtful accounts and escalating high-risk situations Engage with customers to clarify discrepancies, support dispute resolution, and ensure alignment with agreed payment terms Ensure timely issuance of statements of accounts, execution of reconciliations, and processing of credit notes to maintain account accuracy and client satisfaction Track collection performance by customer consultant and highlight gaps or potential risks to supervisors

On Reporting, Controls & Continuous Improvement

Maintain structured, traceable documentation of all customer interactions, account updates, and credit decisions Prepare concise monthly reports summarizing collection performance, account risks, improvement opportunities, and pending issues Support compliance by monitoring system integrity and contributing ideas to strengthen credit controls, streamline workflows, and enhance overall process efficiency