CRM Business Manager

Excel Travel Egypt

Looking after the business development of Corporate Clients.

Cross selling and enhancing the business relationships with the key person.

Handling new sales referrals.

Implement New Accounts.

Interfering in Financial Issues with the clients and recovering bad debts.

Building and maintaining profitable, long-term relationships with key customers.

Act as point of contact for complaints, concerns and escalate issues as appropriate.

Resolving customer complaints quickly and efficiently, after addressing them properly.

Keeping customers updated on the latest products to increase sales.

Collaborate with internal teams (e.g., sales, finance, senior management) to address customers needs.

Following up with the operation teams and the work process to ensure SLA is met.

Generate and monitor weekly and monthly production reports.

Schedule regular meetings with customers to ensure they are satisfied.

Ensure both the company and clients adhere to contract terms.

Work with Global Brand that manages the company to set SLA for the global clients and make sure that the SLA is met.

Other duties as Excel Travel management may be decided.