CRM Executive - Angola Global Career Heights

• Attend to the clients and provide the best possible solution/ support to the client at the same time keeping organization interest in mind.
• Assist international team with client inquiries.
• Manage client satisfaction results with the various departments and ensure corrective action plans are initiated and managed.
• Perform day-to-day activities related to the international CRM/Handover operations.
• Resolve product or service problems by clarifying the client’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintain a thorough knowledge of all departments, international projects along with each country laws and regulations, company products and services so that clients are provided accurate information.
• Ensure that a high level of professional rapport is developed and maintained with all clients
• Act as an ambassador of the company at all times and attend to client needs in a professional, friendly and courteous manner.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2+ years of experience in a CRM orsimilar role.
• Proficiency in CRM platforms (e.g., Salesforce, Zoho, HubSpot).
• Strong analytical skills with experience in data segmentation and reporting.
• Excellent communication skills in Arabic and English.
• Ability to work independently and collaboratively in a fast-paced environment.