CRM Executive

Hyde Park Developments

Employer Active

Posted on 16 Dec

Experience

2 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key accountabilities:

Implement CRM initiatives and develop customer journey to enhance the overall customer experience.

Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.

Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.

Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

  • Minimum 2 3 years of experience in customer service, customer experience, or a related field.
  • Bachelor s degree in Business Administration, Marketing, or a related discipline.
  • Proficiency in CRM systems and Microsoft Office applications.
  • Ability to handle customer inquiries and complaints effectively.
  • Experience in implementing CRM initiatives and improving customer journey.
  • Strong organizational and follow-up skills.
  • Ability to manage and maintain customer data with high accuracy.
  • Knowledge of customer loyalty programs and retention strategies.

Desired Candidate Profile

Minimum 2 3 years of experience in customer service, customer experience, or a related field.

  • Bachelor s degree in Business Administration, Marketing, or a related discipline.
  • Proficiency in CRM systems and Microsoft Office applications.
  • Ability to handle customer inquiries and complaints effectively.
  • Experience in implementing CRM initiatives and improving customer journey.
  • Strong organizational and follow-up skills.
  • Ability to manage and maintain customer data with high accuracy.
  • Knowledge of customer loyalty programs and retention strategies.

Company Industry

  • Real Estate

Department / Functional Area

  • ERP
  • CRM (IT Software)

Keywords

  • CRM Executive

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Hyde Park Developments

https://apply.workable.com/hpdcareers/j/AF968B6BC7/