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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
During your tenure as a CRM Functional Consultant in Sales & Services, you will demonstrate and develop your capabilities in the following areas:
- Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
- Responsible for acting as a bridge between the business and technical stakeholders.
- Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives.
- Translate functional requirements into technical requirements that can be used by technical teams. Acts as a bridge between the business and technical stakeholders for any clarifications.
- Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria and perform demo.
- Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximise system utilisation.
- Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions.
- Collaborate with the development team to oversee integrations with other systems. Collaborate with testing to ensure the integrity and reliability of the solutions.
- Propose and implement enhancements to existing systems to optimise performance and user experience.
Leadership Capabilities:
- Builds own understanding of our purpose and values; explores opportunities for impact.
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
- Understands expectations and demonstrates personal accountability for keeping performance on track.
- Actively focuses on developing effective communication and relationship-building skills.
- Understands how their daily work contributes to the priorities of the team and the business.
Desired Candidate Profile
Qualifications:
- Bachelor's degree in Computer Science, Software, or a related field.
- Decent understanding of CRM and the ability to comprehend how CRM can impact businesses.
- Proven experience of 2-5 years of working in a functional role with any CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, or others.
- Experienced at directly engaging with clients, driving discussions, and gathering detailed business requirements.
- Ability to handle ambiguity, progress discussions and make suggestions in an unstructured environment.
- Extensive experience in translating business requirements into process flows, and user stories including comprehensive acceptance criteria; and receiving client sign-off.
- Quick learner with an ability to understand business processes from the perspective of different functions, departments, and business units. Prioritise the requirements as per business objectives.
- Ability to define use cases and outline detailed user journeys.
- Skilled at designing reports and dashboards, including relevant KPIs to track business outcomes.
- Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams.
- Experienced at driving system implementation, monitoring solutions developed by technical teams, tracking progress against milestones, and agile methodology.
- Ability to analyse and recommend data flow best practices knowledge.
- Experienced at managing client deliverables and presentations independently.
- An individual with a proactive mindset who looks at details analytically and is actively curious to achieve clarity.
- Comfortable working in a fast-paced environment and contributing high-quality work.
- CRM certifications will be a preference.
Company Industry
- Accounting & Auditing
Department / Functional Area
- IT Software
Keywords
- CRM Functional Consultant
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