CRM Manager
Marbella For Food Indust...
Employer Active
Posted on 3 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop and implement CRM strategies tailored to support logistics and supply chain operations.
- Oversee the integration of CRM systems with logistics platforms to ensure seamless data flow and customer experience.
- Analyze customer data to identify trends, improve service delivery, and optimize logistics processes.
- Collaborate with sales, operations, and logistics teams to align customer service initiatives with business objectives.
- Monitor and report on key CRM and logistics performance metrics, providing actionable insights to senior management.
- Lead and mentor a team responsible for customer relationship management and logistics coordination.
- Manage customer feedback loops, ensuring timely resolution of logistics-related issues and continuous improvement.
- Coordinate with IT and external vendors to maintain and enhance CRM software functionalities.
- Ensure compliance with industry standards and company policies in all CRM and logistics activities.
- Drive initiatives to enhance customer satisfaction and retention through efficient logistics support.
Minimum of 7 years experience in CRM management with a strong background in logistics or supply chain operations.
- Proven track record of implementing and optimizing CRM systems within a logistics or manufacturing environment.
- Demonstrated ability to analyze complex data sets and translate insights into actionable strategies.
- Experience leading cross-functional teams and managing multiple projects simultaneously.
- Strong understanding of logistics workflows, inventory management, and distribution channels.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and logistics management tools.
- Ability to work onsite and collaborate effectively in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.
- Commitment to upholding quality standards and continuous process improvement.
Desired Candidate Profile
Minimum of 7 years experience in CRM management with a strong background in logistics or supply chain operations.
- Proven track record of implementing and optimizing CRM systems within a logistics or manufacturing environment.
- Demonstrated ability to analyze complex data sets and translate insights into actionable strategies.
- Experience leading cross-functional teams and managing multiple projects simultaneously.
- Strong understanding of logistics workflows, inventory management, and distribution channels.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and logistics management tools.
- Ability to work onsite and collaborate effectively in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.
- Commitment to upholding quality standards and continuous process improvement.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- CRM Manager
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