CRM Product Owner Arrow Electronics Inc

Key Responsibilities

• Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
• Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
• Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
• Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
• Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
• Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
• Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
• Monitor and report on CRM adoption, KPIs, and business outcomes.
• Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You?

• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance.
• Very good working atmosphere in a team of passionate collaborators.
• Work culture where you can make an impact.
• Dynamic environment with a friendly work atmosphere.
• Interesting career development opportunities in a quickly growing environment.
• Working within an international organization, recognized worldwide in its sector.

Location: MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type: Full time

Job Category: Information Technology