CRM Product Owner Arrow Electronics Inc

At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today s digital world. Join us and be part of a company that is driving change across industries from commercial to cloud and everywhere in between.

As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a CRM Product Owner.

Key Responsibilities

• Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
• Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
• Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
• Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
• Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
• Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
• Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
• Monitor and report on CRM adoption, KPIs, and business outcomes.
• Champion user training, change management, and communication to ensure successful rollout and adoption of features.