CRM & Revenue Operations Systems Administrator

Mozn

Systems Administration & Configuration

• Administer and configure GTM systems such as CRM (Salesforce), PSA tools, Commission calculation platforms, Tableau or similar.
• Maintain user accounts, permissions, governance standards, and access policies across all GTM platforms.
• Build and optimize workflows, sequences, automations, and templates aligned to GTM operations.

Integration & Data Management

• Design, implement, and maintain integrations across GTM systems using APIs removing the need for manual inputting of data from one system to another
• Own data synchronization logic, data mapping, and troubleshooting of sync issues between platforms.
• Work with the Sales Operations function to understand process needs and translate them into scalable technical solutions.

Technical Troubleshooting & Support

• Serve as the technical escalation point for system issues, integration failures, and workflow breakdowns.
• Perform root-cause analysis and implement long-term system improvements.
• Work with vendors as needed to troubleshoot platform-specific issues.

Governance, Compliance & Security

• Maintain documentation for system configuration, integrations, and process flows.
• Ensure compliance with company policies, security standards, and data privacy regulations (GDPR, SOC2, etc.).
• Support audits, access reviews, and system change management processes.

Reporting & Analytics Support

• Ensure clean, reliable data for dashboards and reporting.
• Provide system-level insights on data quality, workflow performance, and tool adoption.
• Support configuration of reporting tables, sync rules, and integrations that feed BI tools.