CRM Specialist

Magpharma

Expiration date

11/01/2026

Workplace

Algiers, Algeria

Experience

Minimum 3 to 5 years

Diploma

Bachelor's degree (4-5 years of higher education) in Computer Science, Business Intelligence or Science

Contract type

Permanent contract

Missions

Company presentation

Founded in 2003, the MAGPHARM group comprises three brands: a pharmaceutical laboratory ranked number one in health and wellness products, a pharmaceutical distributor, and a logistics company, enabling it to operate in all 58 wilayas (provinces). MAGPHARM offers a wide range of products designed to preserve everyone's health and beauty, ensuring comfort and well-being. MAGPHARM has its own production facility where its products are manufactured in accordance with international standards, providing a major guarantee of safety, efficacy, and quality.

To support our growth, we are looking for a CRM Specialist.

Job responsibilities:

Contribute to the implementation, configuration and functional administration of the CRM in coordination with the IT department and the supplier.

Write functional specifications and manage user testing phases, updates and releases.

Ensure the functional maintenance and continuous improvement of the CRM solution.

Managing CRM Master Data: users, products, campaigns, resources, territories.

Configure roles, access rights and workload plans according to the defined sectorization.

Implement consistency and quality controls for information to ensure reliable reporting.

Produce and maintain up-to-date CRM reports, dashboards and performance indicators.

Track marketing campaigns in the CRM and analyze the results (visits, coverage rate, call rate, etc.).

Provide first-level (T1) support to users and coordinate second-level support with the supplier.

Train, support and engage the CRM user community: workshops, training sessions, tutorials, e-learning.

Measure and track CRM adoption rates, gather field feedback and propose improvement actions.

Collaborating with business teams (Sales, Marketing, Distribution) to adapt the tool to operational needs and business developments.

Establish and disseminate CRM processes.

Contribute to the CRM roadmap (functional evolution, integration of new modules).

Promote a CRM culture focused on performance and continuous improvement.

Desired profile

Basic/supplementary training:  Bac +4/5 degree in Computer Science, BI or Sciences.

Professional experience:  Minimum 3 to 5 years in a sales-oriented role with a Data/CRM focus, ideally in the pharmaceutical sector /  CRM Management certification or training  preferred.