Crowd Management Manager

Saudi Pro League (SPL)

Develop and implement comprehensive crowd management standards and protocols,
tailored to ensure maximum safety and efficiency during events.
Identify and qualify vendors that align with the league's crowd management
requirements, ensuring they adhere to established safety and operational standards.
Conduct regular quality inspections of crowd management operations at events to
monitor and ensure strict compliance with safety and service standards.
Perform detailed pre-event risk assessments to proactively identify potential hazards
and implement appropriate mitigation strategies.
Establish a robust vendor management system that tracks performance metrics,
compliance, and feedback, facilitating continuous improvement in vendor services.
Provide comprehensive training guidelines and resources for vendors, ensuring their
personnel are well-prepared and equipped to manage crowds effectively according to
league standards.
Collaborate with vendors to develop and update emergency response protocols
designed to handle various crowd-related incidents efficiently and effectively.
Establish and maintain clear, direct communication channels among the league,
vendors, and emergency services to ensure coordinated actions during events.
Continuously refine crowd management strategies and protocols based on analysis of
crowd behavior and feedback, aiming for ongoing enhancements in safety and fan
experience.
Document all crowd management activities meticulously and conduct thorough post event
reviews to assess vendor performance, identify best practices, and pinpoint
areas for improvement.
Stay abreast of the latest trends and advancements in crowd management
technologies and methodologies to continuously enhance safety measures and the
overall fan experience at events.