Crowne Meeting Manager Crowne Plaza Hotels & Resorts

YOUR DAY-TO-DAY:

• Act as the single point of contact for all assigned meeting planners and event organizers.
• Conduct pre-event consultations to understand client needs, objectives, and expectations.
• Work closely with the Sales, Reservations, F&B, and Banquet teams to confirm event details.
• Prepare and distribute Banquet Event Orders (BEOs) and other internal communication to operational teams.
• Assist clients with meeting room setups, A/V requirements, signage, branding, menus, and accommodation arrangements.
• Be present during events to coordinate and ensure service excellence.
• Serve as the onsite contact for clients, ensuring smooth execution and timely resolution of any issues.
• Communicate in real-time with relevant departments to handle last-minute changes or requests.
• Monitor quality of services delivered throughout the event lifecycle.
• Conduct post-event evaluations with clients to gather feedback and identify areas of improvement.
• Ensure accurate and timely billing in coordination with the Finance department.
• Follow up on future business potential and maintain relationships for repeat business.

WHAT WE NEED FROM YOU:

• Degree or diploma in Hospitality Management, Business, or related field.
• Minimum of 2 3 years in Meetings & Events, Banquet Sales, or similar roles within a 4- or 5-star hotel.
• Experience in handling corporate meetings, conferences, exhibitions, and social events.
• Strong communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office, Delphi.fdc, Opera, or similar hotel management systems.
• Strong organizational and multi-tasking abilities.
• High attention to detail and commitment to delivering outstanding service.
• Ability to remain calm under pressure and problem-solve on the spot.
• Knowledge of AV equipment, room setups, and event operations.