Cruise Ship Terminal Supervisor Jams HR Solutions

The Cruise Ship Terminal Supervisor is responsible for managing all terminal operations involving passenger services and baggage handling. This role ensures efficient, safe, and seamless embarkation and disembarkation processes while maintaining high standards of customer service. The supervisor directs terminal staff, coordinates with cruise lines, port authorities, vendors, and security teams to deliver an excellent guest experience.

Key Responsibilities

• Oversee passenger check-in, boarding, and disembarkation operations to ensure smooth flow and compliance with all safety and security regulations.
• Lead and supervise terminal staff focused on passenger assistance, crowd management, and resolution of guest inquiries or complaints.
• Manage baggage handling processes including accurate tagging, secure transportation, loading, unloading, and delivery to guests.
• Coordinate with external stakeholders such as port security, customs, transportation providers, and cruise line representatives.
• Enforce regulatory compliance for passenger safety and baggage security throughout terminal operations.
• Address cases of lost, damaged, or delayed baggage promptly to facilitate quick resolution.
• Monitor and improve customer service processes to enhance passenger satisfaction.
• Maintain operational documentation, schedules, and reports related to terminal activities.