CS Shift Leader

Keeta

Employer Active

Posted 8 hrs ago

Experience

3 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Monitor the customer service agent during rotating shifts at call center.

2. Provide business guidance and standard process to the agents.

3. Act as the point of contact and quickly respond to service needs in the shift hour when the urgent case happen.

4. Quickly identify operational or process issues with agent and provide improvement solutions.

5. Actively monitor various operational queues and assign resources to ensure SLA compliance.

6. Coach and feedback team members to improve performance.

7. Collaborate and monitor outsource vendors to drive performance per interval.

8. The task responsibility and allocation is subect to change based on business need. This position can fully exercise the manager's ability to refine operations, and more cross departmental collaboration can also enhance the manager's ability to view problems from multiple dimensions. The rapid development stage of the department is full of opportunities and challenges.

Desired Candidate Profile

1. More than 3 years of customer service experience in the relevent industry.

2. Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.

3. Good teamwork spirit, excellent team building and management skills.

4. Strong work foresight, excellent service insight, and professional dedication.

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • CS Shift Leader

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Keeta

https://zhaopin.meituan.com/en/jobs/detail?id=3857644060