Culture Coach

Foundever

Training Facilitation

• Facilitates New Employee Orientation
• Facilitates language and culture training
  
  • Pronunciation
  • Grammar and Vocabulary
  • Discourse Competency
  • Interactive Fluency
  • US Culture and Customer Behavior
• Ensures all trainees complete required Foundever courses
• Coordinates schedule of orientation with guest HR speakers
• Conducts coaching on language opportunities, targeting KPI improvement, as needed
• Coordinates with Quality and Operations for necessary communications coaching

• Conducts workshops for Operations Leaders (Team Leads and Coaches)
• Creates and updates training or coaching materials, as needed

• Creates and training or coaching timeline for new materials

Trainee Management

• Evaluates trainees communication skills (i.e. pronunciation, grammar, comprehension, probing)
• Provides immediate feedback and reinforcement on language opportunities
• Observes trainee s classroom behavior, documents necessary callouts

Administrative Tasks

• Sends NEO EOD Report
  
  • Files ticket for badge printing
• Sends Daily FST EOD Report
• Sends BOFO Report
• Sends NEO Invite
• Uploads Schedule of trainees
• Keeps track of availability of Foundever credentials

Qualifications

• Participates in training-related professional development
• Attends meetings with the training team