Customer Account Manager/ Follow up Specialist
Expert Apps
Employer Active
Posted 16 hrs ago
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Experience
3 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage and nurture relationships with existing clients to ensure satisfaction and long-term collaboration.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisory relationships with current clients.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Identify and pursue new business opportunities to expand the client base.
- Develop and implement strategic plans to address client needs and deliver high-quality services.
- Prepare and deliver detailed presentations, proposals, and periodic performance reports.
- Collaborate with internal teams to ensure smooth project execution and timely delivery.
- Conduct market research and analysis to stay ahead of industry trends and support strategic decision-making.
Desired Candidate Profile
- Bachelor s degree in Business Administration, Marketing, or a related field.
- Proven experience as an Account Manager (3 5 years minimum).
- Software experience is a must.
- Strong communication, presentation, and negotiation skills.
- Strong organizational and problem-solving abilities.
- Very good in English.
- Familiarity with CRM software and other account management tools is preferred.
Work Conditions:
- Scope: Remote.
- Working Hours: from 2:00 pm to 11:00 pm.
- 1 Day Off.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Customer Account Manager/ Follow Up Specialist
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