Customer Advisor (M/F) - Back Office - French - French Concentrix Corporation

Employer Active

Posted 7 hrs ago

Experience

1 - 4 Years

Job Location

Fez - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Handling customer requests accurately : Process customer requests and inquiries through written channels such as emails, online forms, and chats, while ensuring precise and structured follow-up. 
  • R solves problems effectively : Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction.
  • Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service.
  • Contributing to customer loyalty : Offering personalized responses that strengthen trust and customer relationships.
What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:
  • An attractive salary with additional bonuses :
    • Language bonus dedicated to our multilingual Game-Changers.
    • Regularity bonus from the 12th month and motivating performance bonuses.
    • First special A d El Adha.
  • Exceptional employee benefits :
    • Advantageous health insurance and supplementary retirement benefits after one year.
    • Flexible hours with the possibility of teleworking after an integration period.
    • Free access to our gym.
    • Transport assur allowing you to travel to your workplace safely and without logistical constraints.
    • Ongoing training to develop your skills and acquire new knowledge tailored to the position.
  • A dynamic work environment:
    • Themed activities and gifts throughout the year to strengthen team spirit.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Advisor (M/F) - Back Office - French - French

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Concentrix Corporation

https://jobs.concentrix.com/job/?id=267254410

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