Customer Care Agent

El Nahar for Medical Sol...

Posted 30+ days ago

Experience

0 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Following all customer care department work instructions.
  • Performing fitting of hearing aids to customers.
  • Filling in application forms for the customers.
  • Informing recommendations/orientation about hearing aids
  • Dealing with/helping to solve any customer complaints professionally.
  • Selling & promoting the company products and giving detailed information about them.
  • Performing all necessary transactions on customer care applications.
  • Communicating with technical team on customer's maintained & newly devices.
  • Preparing daily, weekly, monthly and annual reports for all work perspectives.
  • Following up with customers and having feedback about the company services and products regularly.
  • Working on achieving the company selling targets.
  • Attending all customer care meetings & trainings scheduled by the company.
  • Meeting Customer Care department s objectives and KPIs.

Desired Candidate Profile

  • Maximum age 30
  • Good computer skills
  • Good communication and problem handling skills
  • Excellent customer focus skills
  • Good multitasking skills
  • Assiut Resident is a must

Company Industry

Department / Functional Area

Keywords

  • Customer Care Agent - Assiut Branch

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