Customer Care Agent - Medical Insurance

Amanleek

As a Customer Care Agent, you will be the frontline voice of Amanleek, responsible for handling inbound calls and messages inquiries from customers. Your role is essential in providing timely, professional, and empathetic support that enhances customer satisfaction and operational efficiency.

Job Responsibilities & Duties:

• Provide clear, accurate information about Amanleek’s medical insurance products and services.
• Resolve customer inquiries, issues, and requests or escalate them to the appropriate team when necessary.
• Engage with TPAs & Insurers to follow up on clients tickets.
• Maintain detailed and accurate records of all communications in the CRM system.
• Collaborate with the all teams to ensure smooth case handling and follow-up.
• Stay updated on company policies, products, and service protocols to provide the best customer experience.
• Handle challenging or upset customers with empathy, patience, and professionalism.

Requirements

• Medical educational background is A MUST
• 1–2 years of experience in call center, customer service, or healthcare support roles, preferably within the insurance industry
• Strong communication, negotiation, and persuasion skills to professionally manage inquiries and concerns.
• Empathetic, patient, and customer-focused attitude.
• Ability to remain calm and efficient under pressure.
• Familiarity using CRM systems.
• Detail-oriented with strong organizational skills.
• Very-good command of verbal and written English skills.

Benefits

• Flexible shifts with hybrid model.
• Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills.
• An energetic, supportive team and a growing brand that values your voice.