Customer Care/Call Center Agent

Syarah

Employer Active

Posted 16 hrs ago

Experience

1 - 7 Years

Job Location

Amman - Jordan

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

  • Responding to incoming customer inquiries via phone and email
  • Addressing customer concerns and resolving issues in a timely and efficient manner
  • Collecting and recording customer feedback and insights, as well as maintaining accurate records of customer interactions and transactions
  • Collaborating with other team members and departments to ensure a seamless customer experience
  • Building strong relationships with customers and working to ensure their overall satisfaction with our services
  • Adhering to established company policies and procedures, and contributing to the development of new policies as needed
  • Staying up to date on industry knowledge and trends to provide valuable insights and recommendations to customers

Desired Candidate Profile

Experience in a customer-facing role, preferably in the automotive or related industry

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike

Strong problem-solving skills and the ability to think critically

Ability to work independently and as part of a team, with a positive and proactive attitude

Solid organizational skills and the ability to multitask effectively

Competency in Microsoft Office and other computer applications

Availability to work flexible hours, including evenings and weekends if necessary.

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care/Call Center Agent

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Syarah

Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.

Read More

https://apply.workable.com/syarah/j/77574AC658/

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